Merchandise Warranty
Satisfaction is extremely important at Ken Jones Tires. All our manufacturers offer a 100% guarantee to be free from defects in materials and workmanship. Each manufacturer's warranty is subject to the terms, conditions and limitations as stated in their warranty policy. For specific details regarding a product warranty, please call customer service and they will be happy to answer any questions or concerns that you may have.

Returns & Exchanges
We pride ourselves on carrying high-quality items, and we hope you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. Please check for any order discrepancies, product defects or freight damages. If there are any problems with your order they must be reported within 5 days of delivery. Simply call 1-800-225-9513 for customer service.

  • All returns or exchanges on our products must be received by Ken Jones Tires within thirty (30) days of original invoice date.
  • All items returned to us new may be exchanged free of charge. Customer pays for shipping back to Ken Jones Tires
  • No returns or exchanges are allowed on items that have been used, damaged or not in resalable condition.
  • No returns or exchanges will be accepted without an RA number. In order to receive an RA# for return, you must contact us by calling 1-800-225-9513. (We reserve the right to refuse any package returned to us without a valid RA number).
  • Please send a copy of the original invoice with the items being returned with the "reason for return" printed on the invoice.
  • Customer is responsible for shipping any return or exchange item to KenJones.com.
  • Returns or exchanges sent to us COD will be refused. In the event that the return or exchange is due to our error
    (i.e., you receive an incorrect or defective item), we will issue a UPS Call Tag for the return of the item and credit you the original freight amount.

PLEASE TAKE NOTE: The customer is responsible for shipping charges on the return or exchange item back to Ken Jones Tires (unless the return/exchange is due to out error). No credit is given for lost return packages, and non returnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

All Approved Returns/Exchanges Should Be Sent To:

Ken Jones Inc.
73 Chandler Street
Worcester, MA 01609

Refunds
You should expect to receive any refund made pursuant to a return or exchange within 7 to 10 days of shipping your package back to us. In most cases, your refund will be received more quickly. Please allow adequate time for your banking institution to process the credit. If you have not received a refund within 10 days of returning your package to us, please call and we will investigate the status.


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